As you can imagine, the run up to Christmas is peak time for parcel delivery couriers, in fact Google sees around 50% more searches for the term ‘parcel delivery’ in December. As a business we cope with extra demand by employing more staff to work in our sortation hub and more drivers, to ensure we maintain our ‘Great’ Trust Pilot score. However, our employees and drivers do have some time off to enjoy the festive season, so please review the below Christmas schedule and take note of holidays that could impact delivery times of your parcels containing gifts for others, gifts for yourself or day to day parcels for your customers.

Christmas & New Year 2019 Delivery Schedule

  • You can drop your parcels off at any of our 50+ DHL Parcel UK Depots (saving £1.30 on every parcel you send) on the same day of your booking or book a depot drop off up to 6 days in advance. We’ll deliver your parcel the very next working day, after your drop off.
  • Alternatively, you can book online and have a home/work/business collection the next working day or book up to 5 working days in advance. We’ll deliver your parcel the very next working day, after your collection.
  • Sending food and drink this Christmas? Read our guide on what you need consider.
  • Your parcels will travel many miles over the festive period and may pass through automated sorting machines. Read our guide on how to protect your items during transit.
  • Not sure what pre-defined parcel size you have? You can send anywhere from and extra small (up to 2kg) parcel to an extra, extra large (up to 25kg) parcel. You could weight and measure your parcel without the aid of scales or a ruler.

Date Is delivery available on this date? Is collection available on this date?  Collected parcels delivery date
Fri 20th Dec Yes Yes Mon 23rd Dec
Sat 21st Dec Yes (special delivery on Saturday only) No No
Mon 23rd Dec Yes Yes

Tues 24th Dec

Tue 24th Dec (Christmas Eve) Yes Yes Fri 27th Dec
Wed 25th Dec (Christmas Day) No No No
Thurs 26th Dec
(Boxing Day)
No No No
Fri 27th Dec Yes Yes Mon 30th Dec
Sat 28th Dec Yes (special delivery on Saturday only) No No
Mon 30th Dec Yes Yes Tue 31st Dec
Tue 31st Dec
(New Years Eve)
Yes Yes Thurs 2nd Jan
Wed 1st Jan
(New Years Day)
No No No
Thurs 2nd Jan Yes (delivery and collection in Scotland unavailable) Yes (delivery and collection in Scotland unavailable) Fri 3rd Jan

Please note: When sending to or from Ireland, The Highlands, Islands, British Isles and parts of Scotland that we operate a 1-3 day service. Please remove 3 working days from our last posting dates above to ensure your parcel arrives in a timely manner.

Collection and delivery services

If you are sending more parcels than usual, you may want to review all our Collection and Delivery options available to customers. Our collection service is also suitable for items brought on eBay that are “collection only” – whether it’s a small parcel, large parcel (up to 80 x 80 x 80) or heavier parcel (up to 25kg). All you have to do is set the collection address as the sellers, and the delivery address as your own.


Need help over the Christmas period?

We've got lots of useful information on our website to help you find instant answers to all your queries. Head over to our support centre to access our FAQ's.

Alternatively, you can send our customer service team a message. Our customer service teams always endeavour to get back to you within 3 hours but if your query is sent to us out of hours, we'll respond during opening hours.



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