What is your complaint process?

Any complaint regarding ipostparcels should be send either via our contact form or in writing to:

 

ipostparcels

UKMail 

Unit 10 Stratus Park

Brudenell Drive

Brinklow

Milton Keynes

MK10 0DE

 

On receipt we endeavour to respond within one working day for complaints sent via our contact form and 3 working days for complaints sent in writing.

 

It is our intention to resolve all complaints but where we are unable to settle the complaint in accordance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, a list of approved ADR (Alternative Dispute Resolution) organisations is available from http://www.tradingstandards.uk/advice/ADRApprovedBodies.cfm

 

Contact details for the EU Online Dispute Resolution Platform are available from http://ec.europa.eu/consumers/odr/