We're here to help

Parcels

What items am I not permitted to send through ipostparcels?
What is the largest parcel size I can send?
How do I best package my parcels?
What happens if I send a parcel over 25kg in weight?
What is volumetric weight?

Deliveries

Do I need a printer to use the service?
Can I choose a collection time for my parcel?
Can I reprint my labels?
How do I track my orders?
Will I get proof of delivery (POD)?

Customer Services

I want to cancel or amend my order, how can I do this?
My parcel was not collected?
Are we experiencing issues with our website?
Forgotten your password?
Why is my parcel delayed?

Payments

Can't submit payment?
What details are required on an invoice for international deliveries?
How much does it cost to send a parcel?
How much does extended liability / insurance cover cost for UK parcels?
Insurance for international parcels

Company Information

What is your telephone number?
Where are your UK depots locations?
Why are your prices so cheap?
What are the conditions or restrictions of the ipostparcels service?
Who are ipostparcels?

Copyright © 2015 UKMail Group PLC.
All rights reserved. Read our Privacy Policy and Terms and Conditions.
†Please note if you do not select the “signature required” delivery option, UKMail will not be liable should your items be subsequently lost or damaged after the delivery (see clause 11.7 of the Terms & Conditions). *We define a “Parcel” as a package with dimensions up to 80cm x 80cm x 80cm and a weight of up to 25kg.
Version: v4.3.0.9