Payments
What details are required on an invoice for international deliveries?
Standard procedure of details required on an invoice for international deliveries: All invoices must be typed and not written. 5 copies will print Read more...
Insurance for international parcels
We offer £50 free standard cover on all international parcels. A range of extended insurance cover options are also available for items up to the Read more...
Can't submit payment?
If you are having problems making payment please DO NOT RE-SUBMIT PAYMENT as you may be charged each time you do this. If you are unable to submit payment Read more...
How much does it cost to send a parcel?
The cost of sending a parcel depends on its size and dimensions, you can get a quick quote which will instantly give you a price of sending your parcel to Read more...
How much does extended liability / insurance cover cost for UK parcels?
For standard liability £0 to £25 there is no extra cost, however selecting signature service is advised. £25 to £75 liability = Read more...
What details do I need to provide to submit a claim?
For damaged goods, you will need to provide a photograph and a written declaration by you that the consignment was damaged and any credit note issued. You Read more...
Should I retain the damaged item that I wish to claim for?
Yes, we may wish to inspect the damaged item. Please retain the parcel whilst any claim is being investigated or processed. You will be advised when it is Read more...
What do I do if I am not VAT registered?
If you are not VAT registered please enter GBUNREG as the VAT number on your international invoice. Read more...
Voucher code not working?
Most of our vouchers are single use - once you have entered a code whilst logged in, the website won't accept it again even if you don't complete Read more...
What compensation cover is available on parcels?
Technically it's termed 'Liability cover' and basically means if your parcel is damaged or lost because of our act or failure to act, Read more...
What are your International prices?
We offer some of the cheapest International delivery rates and ship to over 160 worldwide destinations. The size and weight of your parcel affects the Read more...
What payment methods do you accept?
We accept payment with Visa, Mastercard, Maestro, Visa Electron and PayPal. Read more...
What is the time scale to submit a claim for loss or damage?
You must notify us of any damage or loss to a consignment within the following timeframes;- 5 working days of the date of delivery if the proof of Read more...
How much does extended liability cover cost for International parcels?
For standard liability £0 to £50 there is no extra cost, however it is advisable to purchase extended liability cover if your item is of a Read more...
What are your UK parcel prices?
For a full list of UK prices see our parcel delivery rates. You can also get a quick quote on our website. Read more...
How do you set up a top-up account?
If you’re a regular shipper with ipostparcels our new top- up account speeds up the ordering process, it is a quick and easy process: Simply log in Read more...
Have you got a voucher code I can use?
ipostparcels.com offer competitive deals on parcel delivery, we also offer customers vouchers codes to get an even better deal, our voucher codes can be Read more...
Do you accept Paypal?
Yes we do accept Paypal, you can also pay via Visa, Mastercard, Maestro and Visa Electron. Read more...
How can I query my charges or credit balance?
All transactions will show on your credit / debit card statement as UK MAIL LTD, you can also view refunds approved or made to you by logging into Read more...
Will ipostparcels send me the international invoices I need?
International packages shipped through ipostparcels must be accompanied by the appropriate customs documentation. Where required we will generate these Read more...
What payment options do you offer?
All ipostparcels credit & debit card payments are processed via a secure service provided by Barclaycard. Through this service we can accept Visa, Read more...
What is EORI?
EORI stands for Economic Operator Registration and Identification. If you are VAT registered, the VAT number must be EORI registered with HMRC to export Read more...
Why should I set up a top-up account?
There are many benefits from setting up a top-up account, some of these are: Make payments in one easy stepDo not have to keep entering your payment Read more...
Are my credit card details safe and are they stored by you?
For you added security, ipostparcels do not store your credit card details. All online card payments are processed via a service provided by Barclaycard, Read more...