Deliveries
Do I need a printer to use the service?
**Please note: This service has been suspended until further notice** No, if you choose the 'Bring me labels' option on the 'Send a Parcel' Read more...
Can I choose a collection time for my parcel?
Unfortunately we don't offer this service but you will be given a time window of when the parcel will be picked up. You will receive a free 1 hour Read more...
How do I track my orders?
You can track your orders by going to www.ipostparcels.com and entering your consignment number or reference in the 'Track your parcel' box, or by Read more...
Can I reprint my labels?
Labels can only be printed up until the item is collected or dropped off at depot. Please log onto your account and go to the consignments tab in order to Read more...
Will I get proof of delivery (POD)?
Where a signatory service has been selected the electronic proof of delivery (POD) showing the signature will be available by logging into the Read more...
Do you offer a door to door delivery service?
Yes. ipostparcels collect and deliver your parcels from door to door be it from your home or a place of work. That's because we are the actual company Read more...
Do you offer any services to let my customer know when their delivery will be made?
When using our UK delivery service, please select the 'pre-delivery advice' option. We will then send your customer a text or email following the Read more...
Can I leave my parcel in a 'safe place' for collection?
Yes, you can choose the 'safe place' option when selecting an option for your collection time. It's free and can be ideal for busy days when Read more...
Do you offer any services to let me know that the parcel I have sent has been delivered?
By selecting the 'post-delivery advice' option during the order, we will send you a text confirming that the parcel has been delivered. After Read more...
Where is my parcel?
You can check the status of your parcel by going to our homepage http://www.ipostparcels.com/ and use the parcel tracker. To help provide our customers Read more...
What type of next day delivery services do you offer?
ipostparcels offers Next day delivery which can be booked to be delivered between 8a.m. and 6p.m. Monday to Friday. You can select delivery times or Read more...
Do you offer Saturday delivery?
We offer Saturday delivery through our online booking service. You can upgrade to Saturday delivery FREE OF CHARGE in the 'Parcel Delivery Options' Read more...
Can I get a same day collection?
We don't currently offer same day collections, but you can drop your parcel off on the same day at any of our 52 UK depots. Just select the "drop Read more...
Where can you collect my parcel from?
ipostparcels collect and deliver your parcels from a residence or place of work. We do not collect from places such as retail stores. Please note, Read more...
Can I send parcels to a PO Box address through ipostparcels?
No, sorry we are unable to deliver to PO Box addresses. Read more...
Will a package still be collected or delivered if there is no-one in at the address?
We would strongly recommend that you are there when our driver calls to collect your parcel (This is a requirement for International parcels). The driver Read more...
When will the driver arrive to collect my parcels?
When you complete the 'Get a quote & book' form you will be given the option to drop your parcel off at your nearest depot, or to select a convenient Read more...
Can I send multiple parcels on international deliveries?
No unfortunately not. Only one parcel can be sent per consignment. Read more...
What is an address reference?
This is an optional form item that you can use to identify the address. Read more...
When is an Indemnity Letter is required?
If are you sending shipments to Iran or Syria, you need to attach a signed Indemnity Letter. This is since the UN has enforced sanctions on all shipments Read more...
Cut off time for placing orders
You can place an order up to 23:59 the day before your order is due to be collected. This will be collected the following working day and delivered the Read more...
Can I Send Parcels From The Isle of Wight?
Yes you can. Please see our prices page. Read more...
Invalid delivery address
Please make sure you fill in all details with an asterix (*) in order to book your order. Read more...
Are there any restrictions when sending a parcel to Ireland?
Whether you’re sending parcels to Dublin, Limerick Galway or Cork it is important to remember import restrictions still apply to certain products. Read more...
What Customs documents do I need?
International packages shipped through ipostparcels must be accompanied by the appropriate customs documentation. If your package is being delivering Read more...
Which Countries do not require a Pro-forma or Commercial Invoice?
Providing your goods are in Free Circulation, i.e. all duties & taxes have been paid, the following EU countries do not require invoice documents: Read more...
What ID is required when collecting a parcel from us?
When collecting a parcel from one of our UK Mail depots, please ensure that you bring the card posted through your letterbox and both proofs of identity Read more...
What happens if I send more parcels than my order is booked for?
The collection driver will only collect the parcels shown on the booking manifest. A label must be fixed to all parcels. The label is printed off by you Read more...
What is Consignee's Tax ID for Brazil?
The consignees tax ID is the Brazilian private individuals Cadastro Pessoa Fisica (CPF). This will be well known to the consignee and is required for all Read more...
Do you ship to the Republic of Ireland?
Yes, as of Friday 8th November we now ship to Republic of Ireland, get a quick quote now. Read more...
Can I use ipostparcels as an eBay auction collection and delivery service?
Yes. ipostparcels offers discounts for multiple consignments and is ideal for market place traders such as Powersellers or any member seller on eBay. With Read more...
When is a Certificate of Origin required?
As of 24/02/2014 all shipments being forwarded to Bahrain over the value of 100.00usd must be accompanied with a Certificate of Origin. Any shipments that Read more...
Driver has brought the wrong labels?
If the driver has brought the wrong labels, you can email us at ipostparcels@ukmail.com and we can get this resolved for you. **Please note: This service Read more...
How can I monitor the status of my package or parcel through the delivery journey?
Your parcel will be issued with a unique tracking number which is issued to you during the order confirmation. The tracking number will also be shown on Read more...
Can I have my parcel collected from either my home or office?
Yes. ipostparcels collect and deliver your parcels from any UK address and provide a door to door parcel delivery service, collecting or delivering to a Read more...
How do I know what delivery services are available for a given postcode?
There are remote areas in the UK that can't be sent on a next day service. At the point of booking the delivery services available to that postcode will Read more...
Can I resize my labels?
Yes. Your labels are provided in PDF format which can be scaled down to fit your parcel or sticky label. Please ensure the barcode and address are Read more...
Which Countries do not require a Commercial Invoice?
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Read more...
How can I help to maximise a smooth delivery?
All ipostparcels services require a label which you must print off before the completion of your order. For International orders please ensure all Read more...
Do you offer an overnight UK parcel delivery service?
Yes, the parcel will be collected from you and then moved through our network overnight for delivery the next working day including Saturdays if you have Read more...
Argentina Customs
Since last Nov 15th, Argentinean Customs has placed restrictions on the below items / commodities to be imported under Courier Door to Door procedure: 1- Read more...
Christmas & New Year Delivery Schedule
For delivery dates and times during the festive period please see our 2015 schedule. Read more...
What paperwork / invoices do I need for customs clearance?
If the international shipment you’re sending is going to a destination outside of the EU and contains items of a commercial value you’ll need Read more...
What documentation will your collection driver give me?
The collection driver will provide a copy of the booking manifest at the time of collection. Please ensure this is obtained and kept safe, as this is the Read more...