Customer Services
I want to cancel or amend my order, how can I do this?
Once your order has been confirmed it is not possible to make any amendments. If you then wish to cancel your order this must be done 24hrs before the Read more...
My parcel was not collected?
If your parcel was not collected please contact us to rearrange collection. Please Note - To help provide our customers with some of the lowest delivery Read more...
Are we experiencing issues with our website?
If you believe there is an error with our website then please contact us providing any relevant detail or error messages you are experiencing and we will Read more...
Forgotten your password?
If you have forgotten your password you can reset your password using your registered email address. Please note your username is also your registered Read more...
Missed your delivery?
If you missed your delivery, we will automatically reattempt delivery on the next working day. Alternatively, the driver will have left you a card with a Read more...
Why is my parcel delayed?
You can check the status of your parcel by going to our homepage http://www.ipostparcels.com/ and use the parcel tracker. To help provide our Read more...
How do I request a refund?
If you have a query about a credit card transaction or in relation to your online account balance, please let us know by completing our contact us Read more...
Why haven't I received a confirmation email?
Please contact us providing any relevant detail or error messages you are experiencing and we will look in to it further. We also offer customer support Read more...
Postcode not recognised?
The ipostparcels postcode system is very sophisticated, however on occasion, postcodes change or new addresses are added to the system due to new property Read more...
How do I register/log in as new user?
To register as a new user simply enter your details on our registration page. Read more...
Do you offer refunds if my parcel is late or delayed?
The delivery time selected by you is an indication of the time we will try our best to deliver your parcel or consignment by and is not a guarantee of the Read more...
Why can't I book my parcel?
Please try and re-book your parcel by logging into your Ipostparcels account. Please go onto 'send a parcel' and fill in all the collection and Read more...
What do I do if I want to complain about a driver?
You can send all your complaints to us via our contact form and we will take action where necessary Read more...
How can I add another parcel to my order?
Once your order has been confirmed it is not possible to make any amendments. However you can create another booking, just use theQuote & book page. Read more...
What does 'Please Call' mean?
This may be a technical fault. Please contact us providing any relevant detail or error messages you are experiencing and we will look in to it further. Read more...
What happens if my parcel is late?
Sometimes a parcel may be late for any number of reasons, the address may be difficult to find, a signature may have been requested or a safe place to Read more...
Experiencing problems with 'My Basket'?
If you believe there is an error with our website then please contact us providing any relevant detail or error messages you are experiencing and we will Read more...
Why is your customer service slow in getting back to me?
We have now updated our website functionality which allows us to link all customer enquiries straight into our Customer Service CRM system; meaning that Read more...
I am still awaiting an answer regarding my query?
To help provide our customers with some of the lowest delivery prices in the UK, we do not employ a call centre and therefore don't provide telephone Read more...